Refund and Delivery Terms
Cancellation, refund and delivery conditions for our transfer services
Service Delivery
The transfer service starts at the date and time specified in the booking. Our service includes the following features:
- Booking confirmation sent by email
- Guarantee of being ready at the specified time
- Flight tracking and automatic adjustment for delays
- Driver contact information before transfer
Cancellation Policy
You can cancel your booking under the following conditions:
48+ Hours Before
48 hours or more before transfer date
100% Refund
24-48 Hours
Between 24-48 hours before transfer
50% Refund
Less Than 24 Hours
Less than 24 hours before transfer
No Refund
Refund Process
After the refund request is approved:
- 1. Submit your cancellation request via email or WhatsApp
- 2. Cancellation confirmation sent within 24 hours
- 3. Refunds for credit card payments reflect to your account within 5-7 business days
- 4. Refunds for bank transfers are made within 3-5 business days
Special Conditions
- •Flight delays: No additional charge as flight tracking is provided
- •Force majeure (weather conditions, natural disasters): 100% refund
- •Customer no-show: No refund
Contact for Cancellations and Questions
For cancellation requests or questions:
Phone: +90 543 830 24 32
Email: info@airporttransferhotel.com
Business Hours: Available 24/7